Projects

A selection of systems and software built across enterprise, infrastructure, and game development.
Enterprise Software

Voice Biometric Service

Orchestration service integrating Microsoft / Nuance Gatekeeper with ATO backend services, delivering real-time voice authentication at enterprise scale.

100,000+ daily auth requests · 60% faster authentication

C# .NET Nuance Gatekeeper REST APIs Fed. Gov
Enterprise Software

AI Agent Assist

Event-driven orchestration layer enabling Google Agent Assist to deliver AI-powered real-time guidance to contact centre agents across the ATO enterprise.

8,000+ agents · Enterprise-wide deployment

C# .NET React GCP Dialogflow CCAI Azure DevOps Fed. Gov
Enterprise Infrastructure

Cisco UC Platform

Lead engineer for the nationwide rollout of Cisco Unified Communications to the ATO, migrating from a legacy Nortel environment and deploying a full UC stack across the enterprise.

Nationwide deployment · 8,000+ agents · Nortel migration

Cisco CUCM Cisco UCCX Unity Connection Jabber Fed. Gov
Enterprise Software

Genesys Webchat & Cobrowse

End-to-end development of Genesys Webchat and Cobrowse for the ATO contact centre, enabling digital channel support and real-time agent-assisted web browsing alongside existing voice operations.

Enterprise-wide deployment · 8,000+ agents

TypeScript Angular Genesys Webchat Cobrowse Fed. Gov
Enterprise Software

Call Routing Engine

Bespoke data-driven routing engine handling nationwide call distribution for the ATO, designed for high availability and zero-downtime configuration changes.

50,000+ daily routing decisions · 99.9% uptime

C# .NET SQL Genesys Fed. Gov
Enterprise Software

Workforce Automation Framework

Enterprise-wide service orchestrating employee onboarding and offboarding workflows across multiple integrated platforms at the ATO.

Processing time reduced from 4 hours to 15 minutes per employee

C# Python REST APIs Azure DevOps Fed. Gov
Enterprise Software

Workforce Management Suite

Continuous backend management system automating the scheduling and roster operations for the full ATO workforce.

100,000+ personnel · 85% reduction in manual scheduling

Python REST APIs SQL Fed. Gov
Infrastructure

Kubernetes Cluster

Greenfields deployment and ongoing operation of a nationwide on-premise OpenShift / Kubernetes cluster underpinning software development and deployment activities.

200+ nodes · 150+ microservices

Kubernetes OpenShift Docker Azure DevOps RHEL Fed. Gov
Infrastructure

Apache Cassandra

Architecture, implementation, and continual operation of Apache Cassandra, including authoring the full architectural review and secure operational procedures manual.

3 multi-datacenter clusters · 20+ nodes · 50+ TB data

Apache Cassandra Java RHEL Multi-DC Fed. Gov
Enterprise Software

Angular Frontends

TypeScript / Angular web applications supporting enterprise-wide CMS, CMDB, and real-time contact centre monitoring, delivering sub-second response times at scale.

500+ internal users · Sub-second response times

TypeScript Angular REST APIs Azure DevOps Fed. Gov
Game Development

Hold Tight

Independent game title in active development on Unreal Engine 5, delivering polished game mechanics, procedurally generated environments, and original sound design.

Team of 4 · Unreal Engine 5 · In development

Unreal Engine 5 C++ C# Python Houdini Maya Wwise