Résumé

Experience

Software Engineering Lead

Byte Information Technology · Melbourne, AU · Dec. 2015 – Present

  • Software engineering and DevOps lead, responsible for enterprise-wide contact center integrations serving 18,000+ ATO contact centre agents.
  • Lead C# developer of voice biometric orchestration service, integrating Microsoft / Nuance Gatekeeper with internal backend services for the ATO.
  • Software architectural lead of Google Agent Assist integration, designing event-driven orchestration with a .NET backend and React frontend, enabling AI-powered real-time agent assistance across the enterprise contact center.
  • Lead C# developer of core routing engine, a bespoke design for data-driven nationwide call routing.
  • Lead C# developer of employee workforce automation framework, reducing ATO employee onboarding / offboarding from 4 hours to 15 minutes.
  • Lead Java developer of backend and frontend systems, facilitating enterprise-wide custom integrations into workforce management, contact centre agent desktop, voice / video recording, and voice biometric software.
  • Lead Python developer of workforce management automation software suite, facilitating the continuous backend management of the ATO’s national personnel roster.
  • Lead TypeScript developer of Angular frontends, supporting enterprise-wide CMS, CMDB, and real-time monitoring.
  • Cloud architecture and engineering across Azure, AWS, and GCP, leveraging Azure DevOps for CI/CD pipelines, AWS EC2/S3/Lambda for scalable cloud-native deployments, and GCP Dialogflow/CCAI for AI-powered contact center solutions.
  • OpenShift / Kubernetes engineering and architecture lead, responsible for greenfields deployment and operation of a nationwide on-premise cluster supporting the Federal Government’s ongoing software development and deployment activities.
  • Apache Cassandra architecture and operations lead, responsible for its implementation and continual operation within the ATO across multiple multi-datacenter clusters, including lead writer of full architectural review and secure operational procedures manual.

Director / Technical Lead

MNA Studios · Melbourne, AU · Jul. 2021 – Present

  • Lead Software Engineer, developing game mechanics and systems in Unreal C++, C#, and Python for independent title “Hold Tight”.
  • Lead Technical Artist, responsible for 3D asset integration into Unreal Engine 5.x, creating optimized game-ready assets in Houdini, Maya, Gaea, and Substance Designer/Painter.
  • Systems Engineer, integrating and maintaining remote development and build environments across AWS and Azure through distributed compilation infrastructure.
  • Pipeline Engineer, developing a Python-based in-house custom pipeline facilitating integration of assets into UE.
  • Sound Designer and Composer, working in Wwise (previous experience with FMOD), REAPER, and implementing in Unreal Engine.

Systems and Network Engineer

Telstra Business Center Enterprise (formerly Pepperstorm) · Melbourne, AU · Mar. 2015 – Dec. 2015

  • Cisco project lead engineer, responsible for routing, switching, unified communication, and security deployments across major enterprise projects.
  • Served as an escalation point for junior service desk analysts through mentoring and improved documentation standards.
  • Developed migration strategy and led the successful relocation of a global health organization’s distributed data centers with zero unplanned downtime.
  • Conducted internal security audit and led the successful migration from Cisco ASAs to Palo Alto security appliances across multiple client sites.
  • Implemented automation tools into production network to reduce ongoing maintenance overhead and eliminate manual configuration work.

Collaboration (Voice / Video) Engineer

Broadreach Services · Melbourne, AU · Jun. 2014 – Mar. 2015

  • Lead Cisco collaboration engineer for the company’s Melbourne office, responsible for both ongoing support and project work across enterprise clients.
  • Promoted to Second-in-Command of all internal infrastructure, responsible for routine maintenance and availability across the company’s production environment.
  • Designed international video collaboration infrastructure for a leading engine manufacturer, connecting global sites with HD video endpoints deployed internally and used in B2B.
  • Improved business process for end user Cisco endpoint provisioning in a leading global financial institution, significantly reducing per-endpoint deployment time.
  • Deployed national digital signage solution for a multinational entertainment production and distribution company across multiple locations.

Network Consulting Engineer Intern

Cisco Systems · Sydney, AU · Jan. 2013 – Jul. 2013

  • Responsible for the continual operation and ongoing maintenance of Cisco’s in-house data center, earning extensive hands-on experience with Cisco Catalyst, Nexus, UCS, ASR, and CSR, in addition to an integrated VMware environment and RHEL/CentOS servers.
  • Supported a global team of senior network engineers across customer environment builds, with hands-on deployment of bleeding-edge Cisco hardware and software.
  • Implemented new remote access hardware across data center to optimize testing workflow for remote senior engineers.
  • Improved turnaround time of customer builds through revamping internal documentation of data center policies and procedures.

Skills

Software Engineering

C# / C++ / Java / Python / TypeScript

  • C#, delivering applications and services that required a deep level of customization for government agencies and large enterprises to conform to both technical and regulatory requirements.
  • C++, lead developer for ATO contact centre routing engine, and for a UE5 production, managing a small team of software engineers.
  • Java, lead engineer for Cisco/Genesys integrated SoftAgent application; a Java-based multi-vendor contact center agent solution, designed for use by government agencies during catastrophic circumstances, when experiencing multiple system failures.
  • Python, lead developer of federal government’s CI/CD pipeline, as well as lead developer of their employee onboarding software suite.
  • TypeScript, lead engineer for Genesys Omnichannel solution; having engineered both TypeScript-based back-end routing, and front-end web design for a seamless contact centre and customer experience solution.

System Architecture

Networking / Distributed Computing / Voice & Video

  • Azure, AWS, and GCP, demonstrated across enterprise cloud-native deployments, CI/CD pipelines via Azure DevOps, scalable compute and storage with AWS EC2/S3/Lambda, and AI-powered contact center solutions with GCP Dialogflow and CCAI.
  • Docker, Kubernetes, and OpenShift, demonstrated as lead developer and DevOps engineer as part of the federal government’s managed services and cloud-deployed architecture.
  • Cisco routing and switching, demonstrated by a wealth of certifications, a successful internship in Cisco’s in-house Advanced Services team, and a long history having worked on dozens of enterprise clients with massive scale infrastructure.
  • Cisco unified communications (voice & video), and Genesys contact centre technologies, demonstrated by dozens of successfully delivered projects, including those that required a deep level of customization for government agencies and large enterprises, while working as either a project engineer, technical lead, or architectural lead.
  • Microsoft Server and Red Hat Enterprise Linux, demonstrated by years of experience developing with these platforms, and designing the architecture of multiple distributed applications designed to run at enterprise-level scales.
  • RDBMS, including Microsoft SQL and PostgreSQL, demonstrated by years of development experience utilising both solutions, including a proprietary SIP load-testing application with requirements for long-term data analysis and historical reporting.
  • Apache Cassandra, an open-source, Java-based, distributed, NoSQL database management system, demonstrated by role as lead operational architect and engineer, and certification.
  • VMware virtualization infrastructure for enterprises, demonstrated by years of experience deploying complex, redundant systems with software and appliances built for purpose.

Game Development / Technical Artistry

Unreal Engine / Maya / Houdini

  • Unreal Engine 5, demonstrated by role as technical artist in development of independent game, “Hold Tight”.
  • Autodesk Maya, demonstrated by role as 3D modeler in development of large-scale, in-game assets.
  • Houdini, demonstrated by procedural generation of large-scale landscape, and modular building and level design.
  • Gaea, demonstrated by procedural generation of large-scale terrains, landscapes and biomes.
  • Over a decade of experience in various version control architectures, including but not limited to Git (LFS), Perforce, and TFVC.

Education

Bachelor of Information Technology & Systems

Monash University · Melbourne, AU · Jul. 2012 – Dec. 2014

  • Graduated with High Distinction average, and WAM of 89%.
  • Received advanced placement and scholarship offer for Honours program.

Bachelor of Networking

Melbourne Institute of Technology · Melbourne, AU · Jan. 2012 – Jul. 2012

  • Upon emigrating to Australia, transferred credits to MIT, where I completed a trimester, achieving High Distinctions for all subjects.

Bachelor of Engineering (Electrical & Electronic with Computer Science)

Stellenbosch University · Cape Town, ZA · Jan. 2010 – Dec. 2011

  • Completed 84 credits towards a B.Eng(Hons) degree, electing double majors in computer science and software engineering, before emigrating to Australia.

Certifications

Architecture

  • 2016 — Apache Cassandra Certified Architect

Data Networking

  • 2012 — Cisco Certified Networking Professional (CCNP) – Routing & Switching
  • 2015 — Cisco Certified Design Professional (CCDP)
  • 2015 — Cisco Certified Networking Associate (CCNA) – Collaboration

Aviation Training

Private Pilot License (PPL)

Royal Victorian Aero Club · Melbourne, AU · Jan. 2025 – Sep. 2025

  • Achieved Private Pilot Licence (PPL) with 60+ flight hours, including solo cross-country navigation.
  • Developed practical airmanship in Sling 2 and Piper Warrior II.
  • Applying disciplined checklists, cockpit resource management (CRM), and real-time decision-making under pressure.

Writing

Separation of Control Plane and Data Plane in Performance Networks

Minor Thesis · Monash University · Jan. 2012 – Dec. 2014

  • Research into software-defined networking, and its role in ubiquitous computing.

Personal Site

danielkleviansky.com · Founder & Writer · Jan. 2015 – Present

  • You’re on it.

Music Production & Composition

Independent Artist · Melbourne, AU · Jan. 2020 – Present

  • Debut LP At Once, Grace. (Nov. 2020) — a narrative arc exploring themes of despair, acceptance, and triumph across a full-length orchestral record.
  • Singles and EPs: Here. Now., At Motion, Wavering Confidence, Wonder Wander (2020); Jacob, O Beauty, Where Art Thou?, Epoché (2022).
  • At Motion selected for Spotify’s editorial playlist, Cinematic Composers Discoveries.
  • Epoché described as “a meditation of light and love, a reminder that we are here but for a moment.”

Extracurricular Activity

Skateboarding

Melbourne, AU · Jul. 2025 – Present

  • Active participant in Melbourne’s local skateboarding scene.

Bouldering

Melbourne, AU · Jan. 2022 – Present

  • Active participant in Melbourne’s local bouldering community, climbing V5–V6 grade problems.

Cyber Security Challenge Australia

University Team Member · Melbourne, AU · Aug. 2013 – Dec. 2013

  • Competed in national cyber security challenge as part of a university team selected by Monash University’s IT faculty professors.
  • Gained practical and theoretical expertise in penetration testing, vulnerability assessment, and software security analysis.
  • Focused on UNIX-based systems, their exploitation frameworks, and common attack vectors including buffer overflows, SQL injection, and privilege escalation techniques.

Dynamite Muay Thai Australia

Core Fight Team Member · Melbourne, AU · Oct. 2018 – Jan. 2021

  • Member of core fight team at Australia’s most prestigious Muay Thai gym, under world champion instructors.
  • Developed discipline and composure under pressure through intensive technical training and competition.