Résumé

Experience
Byte Information Technology
Software Engineering Lead
Dec. 2015 – Present (10+ years)
  • Software engineering and DevOps lead, managing 3-5 engineers, responsible for enterprise-wide contact center integrations serving 8,000+ ATO contact centre agents processing 15+ million customer interactions annually.
  • Lead C# developer of voice biometric orchestration service, integrating Microsoft / Nuance Gatekeeper with internal backend services, reducing authentication time by 60% and serving 100,000+ daily authentication requests for the ATO.
  • Lead C# developer of core routing engine, a bespoke design for data-driven nationwide call routing, processing 50,000+ daily routing decisions with 99.9% uptime.
  • Lead C# developer of employee workforce automation framework, serving as an enterprise-wide service to orchestrate employee onboarding / offboarding, reducing manual processing time from 4 hours to 15 minutes per employee for the ATO.
  • Lead Java developer of backend and frontend systems, facilitating enterprise-wide custom integrations into workforce management, contact centre agent desktop, voice / video recording, and voice biometric software, supporting 15+ integrated platforms.
  • Lead C# developer of RESTful backend APIs, supporting enterprise-wide change management system, processing 10,000+ change requests annually with 99.8% success rate.
  • Lead Python developer of workforce management automation software suite, facilitating the continuous backend management of a total roster of 100,000+ personnel, automating 85% of previously manual scheduling operations.
  • Lead TypeScript developer of Angular frontends, supporting enterprise-wide CMS, CMDB, and real-time monitoring, serving 500+ internal users with sub-second response times.
  • OpenShift / Kubernetes engineering and architecture lead, responsible for greenfields deployment and operation of nationwide on-premise cluster with 200+ nodes, supporting the Federal Government’s ongoing software development and deployment activities, hosting 150+ microservices.
  • Apache Cassandra architecture and operations lead, responsible for its implementation and continual operation within the ATO, managing 3 multi-datacenter clusters with 20+ nodes storing 50+ TB of data, including lead writer of full architectural review and secure operational procedures manual.
  • Cisco unified communications and collaboration technical lead, specialising in SIP / H.264 / H.265, and responsible for architectural design, presales consulting, and low-level solution engineering of end-to-end deployments within large scale government agencies, and public and private enterprises.
MNA Studios
Director / Technical Lead
Jul. 2021 – Present
  • Lead Software Engineer, managing team of 4 Unreal C++, C#, and Python engineers, delivering game mechanics and systems for independent title “Hold Tight”.
  • Lead Technical Artist, responsible for 3D asset integration into Unreal Engine 5.x, creating 200+ optimized game-ready assets in Houdini, Maya, Gaea, and Substance Designer/Painter.
  • Systems Engineer, integrating and maintaining remote development and build environments across AWS and Azure, reducing build times by 40% through distributed compilation infrastructure.
  • Pipeline Engineer, developing a Python-based in-house custom pipeline facilitating integration of assets into UE.
  • Sound Designer and Composer, working in Wwise (previous experience with FMOD), REAPER, and implementing in Unreal Engine.
Telstra Business Center Enterprise (formerly known as Pepperstorm)
Systems and Network Engineer
Mar. 2015 – Dec. 2015
  • Cisco project lead engineer, responsible for routing, switching, unified communication, and security deployments, delivering 12 major projects valued at $2.5M+ total.
  • Served as an escalation point for 8 junior service desk analysts, reducing average ticket resolution time by 35% through mentoring and improved documentation standards.
  • Developed migration strategy and led the successful relocation of global health organization’s distributed data centers with zero unplanned downtime across 3 sites.
  • Conducted internal security audit, and led the successful migration from Cisco ASAs to Palo Alto security appliances for 15 client sites, improving threat detection by 45%.
  • Implemented new automation tools into production network to reduce ongoing maintenance costs by 30% and eliminate 20+ hours of manual configuration weekly.
Broadreach Services
Collaboration (Voice / Video) Engineer
Jun. 2014 – Mar. 2015
  • Lead Cisco collaboration engineer for company’s Melbourne office, responsible for both on-going support and project work, supporting 25+ enterprise clients.
  • Promoted to Second-in-Command of all internal infrastructure, ensuring 99.7% system availability and routine maintenance across company’s production environment.
  • Designed international video collaboration infrastructure for a leading engine manufacturer, connecting 12 global sites with 200+ HD video endpoints deployed internally and used in B2B.
  • Improved business process for end user Cisco endpoint provisioning in a leading global financial institution, reducing deployment time from 2 days to 4 hours per endpoint across 500+ devices.
  • Deployed national digital signage solution for multinational entertainment production and distribution company, managing 150+ displays across 30 locations.
Cisco Systems
Network Consulting Engineer Intern
Jan. 2013 – Jul. 2013
  • Responsible for the continual operation and ongoing maintenance of Cisco data center with 150+ physical devices, earning extensive hands-on experience with Cisco Catalyst, Nexus, UCS, ASR, and CSR, in addition to integrated VMware environment, and RHEL/CentOS servers.
  • Deployed and troubleshooted full recreations of enterprise customer environments by supporting a global team of over 400 senior network engineers, completing 80+ customer builds through hands-on deployment of bleeding-edge Cisco hardware and software.
  • Implemented new remote access hardware across data center to optimize testing work-flow done by remote senior engineers, reducing setup time by 50%.
  • Improved turnaround time of customer builds by 25% through revamping internal documentation of data center policies and procedures.
Skills
Software Engineering
C# / C++ / Java / Python / TypeScript
  • C#, delivering applications and services that required a deep level of customization for government agencies and large enterprises to conform to both technical and regulatory requirements.
  • C++, lead developer for ATO contact centre routing engine, and for a UE5 production, managing a small team of software engineers.
  • Java, lead engineer for Cisco/Genesys integrated SoftAgent application; a Java-based multi-vendor contact center agent solution, designed for use by government agencies during catastrophic circumstances, when experiencing multiple system failures.
  • Python, lead developer of federal government’s CI/CD pipeline, as well as lead developer of their employee onboarding software suite.
  • TypeScript, lead engineer for Genesys Omnichannel solution; having engineered both TypeScript-based back-end routing, and front-end web design for a seamless contact centre, and customer experience solution.
System Architecture
Networking / Distributed Computing / Voice & Video
  • Docker, Kubernetes, and OpenShift, demonstrated as lead developer and DevOps engineer as part of federal government’s managed services, and cloud-deployed architecture.
  • Cisco routing and switching, demonstrated by a wealth of certifications, a successful internship in Cisco’s in-house Advanced Services team, and a long history having worked on dozens of enterprise clients, with massive scale infrastructure.
  • Cisco unified communications (voice & video), and Genesys contact centre technologies, demonstrated by dozens of successfully delivered projects, including those that required a deep level of customization for government agencies, and large enterprises, while working as either a project engineer, technical lead, or architectural lead.
  • Microsoft Server, and Red Hat Enterprise Linux, demonstrated by years of experience developing with these platforms, and designing the architecture of multiple distributed applications, designed to run at enterprise-level scales.
  • RDMS, including Microsoft SQL, and PostgreSQL, demonstrated by years of development experience utilising both these solutions, including a proprietary SIP load-testing application, with requirements for data being stored for long-term analysis, and historical reporting purposes.
  • Apache Cassandra, an open-source, Java-based, distributed, NoSQL database management system, demonstrated by role as lead operational architect and engineer, and certification.
  • VMware virtualization infrastructure for enterprises, demonstrated by years of experience deploying complex, redundant systems with software and appliances built for purpose.
Game Development / Technical Artistry
Unreal Engine / Maya / Houdini
  • Unreal Engine 5, demonstrated by role as technical artist in development of independent game, “Hold Tight”.
  • Autodesk Maya, demonstrated by role as 3D modeler, in development of large-scale, in-game assets.
  • Houdini, demonstrated by procedural generation of large-scale landscape, and modular building and level design.
  • Gaea, demonstrated by procedural generation of large-scale terrains, landscapes and biomes.
  • Well-versed in continual improvement and development strategies, having worked in both waterfall and agile project methodologies, as both a technical resource, and while holding technical leadership positions.
  • Over a decade of experience in various version control architectures, including but not limited to Git (LFS), Perforce, and TFVC.
Aviation & Professional Development
Risk Assessment / Systems Thinking / High-Stakes Operations
  • Systems Thinking, honed through aviation training (180+ flight hours), emphasizing the integration of multiple complex systems—directly applicable to distributed software architecture and DevOps orchestration.
  • Risk Assessment and Mitigation, developed through flight planning and real-time decision-making under pressure; applying structured methodologies to identify, evaluate, and mitigate technical and operational risks in software delivery.
  • Operational Discipline, cultivated through adherence to standard operating procedures, checklists, and regulatory compliance in aviation—principles applied to software deployment, incident response, and production system management.
  • Continuous Learning, demonstrated by pursuing Commercial Pilot Licence alongside full-time technical leadership role; commitment to mastering new domains and maintaining technical currency across multiple specializations.