Résumé

Experience
  • Cisco unified communications and collaboration technical lead, responsible for architectural design, presales consulting, and low-level solution engineering of end-to-end deployments within large scale public and private enterprises.
  • Software engineering lead, responsible for Cisco/Genesys contact center integration in the Australian Taxation Office.
  • Apache Cassandra architectural lead, responsible for its implementation and continual operation within the Australian Taxation Office,
    including lead writer of full architectural review of multiple inter-DC clusters, and secure operational procedures manual.
  • Project engineer for Genesys customer experience Omnichannel solutions within Australian Taxation Office.
  • Apace Cassandra project contributor — Lead developer of LDAP authentication plugin.
  • Designed and engineered proprietary cross-platform Cisco/Genesys SoftAgent application for Cisco Unified IP Phones.
  • Designed and deployed Cisco unified communications and contact center networks within enterprise and SMB clients.
  • Contributor to SIP load-testing software, PUMP, designed to simulate call-flows and perform analysis of database response times.
  • Engineered experimental cloud-based deployment of SIP load-testing software, PUMP, utilizing AWS and Twilio solutions.
  • Lead Cisco project engineer, responsible for routing, switching, unified communication, and security deployments.
  • Served as an escalation point for junior service desk analysts, and promoted further mentoring and documentation standards.
  • Developed migration strategy and led the successful relocation of global health organization’s distributed data centers.
  • Conducted internal security audit, and led the successful migration from Cisco ASAs to Palo Alto security appliances.
  • Implemented new automation tools into production network to reduce ongoing maintenance costs
  • Lead Cisco collaboration engineer for company’s Melbourne office, responsible for both on-going support and project work.
  • Promoted to Second-in-Command of all internal infrastructure, ensuring ongoing system availability and routine maintenance.
  • Designed international collaboration infrastructure for a leading engine manufacturer, deployed internally and used in B2B.
  • Improved business process for end user Cisco endpoint provisioning in a leading global financial institution.
  • Deployed national digital signage solution for multinational entertainment production and distribution company
  • Responsible for the continual operation and ongoing maintenance of Cisco data center, earning extensive hands-on experience with Cisco Catalyst, Nexus, UCS, ASR, and CSR, in addition to integrated VMware environment, and RHEL/CentOS servers.
  • Deployed and troubleshooted full recreations of enterprise customer environments by supporting a global team of over 400 senior network engineers, through hands-on deployment of bleeding-edge Cisco hardware and software.
  • Implemented new remote access hardware across data center to optimize testing work-flow done by remote senior engineers.
  • Improved turnaround time of customer builds by revamping internal documentation of data center policies and procedures.